Privacy Policy
This Privacy Policy applies to Wipeout Waterparks Pty Ltd (ACN 696 766 917), trading as WipeOut Waterparks Australia (Wipeout Australia).
WipeOut Waterparks Australia is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect
We collect personal information needed to provide our services, including your name, email address, phone number, billing address and booking details. Payment details are processed securely by third-party providers and are not stored by us.
We may also collect technical data such as IP address, browser type and website usage through cookies and analytics tools to improve website performance and user experience.
How we collect it
We collect information when you make a booking, complete forms, use live chat, contact us, or interact with our website.
Why we collect it
We use your information to process bookings and payments, provide support, manage event participation and safety requirements, send updates, and improve our services.
Who we share it with
We may share information with service providers that support our operations, including payment processors, booking systems, hosting providers, live chat services, and third parties involved in delivering and supporting our services, such as contractors, advisors, and service providers. Information is only shared where necessary.
Storage and security
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Information is stored using secure systems provided by our service providers.
Access and correction
You can request access to or correction of your personal information by contacting us.
Complaints
If you have a privacy concern, please contact us and we will respond within a reasonable timeframe, typically within 2–5 business days, and take steps to investigate and resolve your complaint.
If you are not satisfied, you can contact the Office of the Australian Information Commissioner.
Children
Bookings must be made by a parent or legal guardian. We do not knowingly collect personal information directly from children.
Cookies
We use cookies and similar technologies to improve your experience. You can manage cookies through your browser settings.
Overseas data
Some personal information may be accessed or processed outside Australia, including by business partners, contractors and service providers located in New Zealand, and by third-party providers operating in other countries.
Changes
We may update this policy from time to time.
Contact
Wipeout Waterparks Pty Ltd
ACN: 696 766 917
Email: info@wipeoutwaterparks.com.au
Phone: tel:+61419187756
Effective Date: 8 April 2026
